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World Greed Questions & Support - Page 6

Hi everybody!
This is AlaskanLDS for DrPat--we are still trying to work out this RISK situation for him. It seems all is well until he goes into his screen to where you would normally see a map--but all it shows is numbers all over (I am assuming where they are placed on the map) I will go and see what else I can do but if you are on JB and could let me know what might be causing it that would be great!

Support and Questions Greed World

First, I sent an Email to DrPat, several in fact but never got a reply, so that is the first place he needs to check. I see yahoo is being used, so make sure this followed to ensure you get Emails: Source 9

Second, that sounds to me like a browser issue, however you have not provided me with any information for me to help. I need to know:

1. Which Browser you are using and version
2. What kind of internet connection you are using and speed
3. Do you have javascript enabled / behind a firewall?
4. Are using a proxy to connect to the net or is it a direct connection?
5. What kind of computer - is it up to date?

Barring the above you can test what is happening by:

a. If using IE, go to the page where you are supposed to see the map and hold down the CTRL key, while doing that click on the refresh button until the page loads fully

Or

b. Go to the Computer Board, you will see an option at the top for the FireFox Browser, use that and download it. Then go to your account and see if you get the same result.

World Greed Questions & Support Reviews RPG & Card Board

Thanks for the reply JB!

I don't have all the information you asked but have given what Dad & I know between us. I am going to see if I can pop over there later today and figure out the rest and try what you suggested. Dad said he was having problems with IE through our internet carrier and they put him on Firefox and he hasn't had any problems since. Not sure if the problems were here or in general.

Also, one thing I figured out after I wrote yesterday was that when he joins the game it DOES show the map. It disappears though when the game is started and he is to place his initial armies. That is when the numbers show up. Dad and I also noticed that they show up on ours for a second and then the map fills in right away. I will let you know more after I get the rest of the information!

Page 6 Support and Questions Greed World

IE is generally a problem. The reason is it has a terrible cache. Use the method above to clear the cache, but if I were you I would just use FireFox because it has an excellent cache and will load all pages faster.

Lastly, if you see numbers it is because the images are not loading properly to replace those numbers, the problem is on your end, not the game's, get FireFox.

Support and Questions Greed World

Small Correction

Fixed a CSS error that caused the login table to left align. It should be in the right place now. To see the change:

IE: hold down CTRL key and click refresh

Firefox: hold down SHIFT key and click refresh

Keep a note of how you clear your browser's cache for the page you are on, it is valuable knowledge in case you are on ANY page that is showing you old content or that has not loaded properly.

World Greed Questions & Support

I just got a Guest message with the user claiming to be Roadkill:

First, I'm sorry DrPat is still experiencing problems, however I can only help if you ACTIVELY follow-up with my suggestions and then reply with what your findings are, for instance:

1. I need to know the specs I asked for above
2. Did you try the methods of clearing cache I indicated?
3. Did you login to DrPats account using a computer NOT on his connection?

Please keep everything to this Thread so we can followup. Additionally, I have sent DrPat Emails which have never been replied to. I can only help so far.

World Greed Questions & Support - Page 6

Hi JB-

This is AlaskanLDS--let me see if I can help get the two parties connected here. First off, these two gentlemen don't know too much about computers. My dad knows some and is trying to actively follow your suggestions.

Dad was trying to explain that he followed your suggestion and installed firefox and it is upgraded. You had suggested that it might be a browser issue and that is the action he took first.

I have not been able to get over there again but will try and do so this weekend. Something that may seem easy for some of us may be like a foreign language to them. We are not trying to bother you over and over with the same questions, it just that you are dealing with someone who wants to play RISK and doesn't really do much else on the computer besides read the news.

World Greed Questions & Support Board Card & RPG Reviews - Page 6

Yes I gathered that the computer proficiency is not there, AND you are NOT bothering me, but I need all the questions I asked answered to assist. For instance are they behind a firewall? Do they have javascript enabled? Did they log into DrPat's account outside of his connection? In other words go to a computer that is not DrPat's and not DrPat's DSL and then login. Answers to these will answer:

1. Is it DrPat's ISP stopping sessions
2. Is it DrPat's firewall blocking something
3. Is it something unique to DrPat's account

I really want to help DrPat, but I need ALL the info, not just part and not via different methods. Please let them login here and update me in one place since using Guest / Emails and so forth does not seem to work. Thank you for your understanding.