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Computer Technican

Perplexed consumers dial up tech 'geeks'
By Michelle Kessler, USA TODAY

That's the growing cry of technology shoppers across the USA as they grapple with increasingly complex computers and other consumer electronics.

Best Buy last week said it hired 1,500 more employees for its "Geek Squad," a team of for-hire tech-support staffers. The retail giant now has about 8,000 staffers taking phone calls, fixing electronics brought to stores, and traveling to homes and offices to solve problems. Best Buy hopes to have 12,000 next year.
Ref. https://www.usatoday.com/tech/news/2005-06-19-geek-usat_x.htm

Technican Computer

This is a lot of employees, I had not realized that Best Buy was that large. But I have to say that from my experiences and the thought that quality is better than quantity come to time. I have done a fair amount of business with Best Buy and have never been impressed with the knowledge level of their technicians. I honestly believe that they if hired employees with a higher skill set, even though they would have to pay them a generous amount more, they would be able to accomplish the same tasks with half of the people that they currently have. From my experience one truly skilled technician can replace 3 moderately skilled technicians. This can be seen in being efficient doing their work and completing the task sooner, they are also less likely to have an item return due to something that might have been missed the first time.