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Worst Excuses from Support Techs

What were some of the 'Worst Excuses from Support Techs' you got when trying to get them to help you fix a problem? Here are some my personal favorites...

-- I do not know why it is doing that we have to call in a tech
-- I am sorry, it is late and need to go to sleep
-- Sorry we do not support that, please check billing for a refund
-- It is not supposed to do that are you sure?

Techs Support Excuses Worst

I have heard of few excuses from support techs:

- 'Well, I don't know what is wrong with your line.  It tests just fine here.  Are you sure you hung up the phone correctly?'
- 'Are you sure you have the monitor plugged in and turned on?'
- 'Sorry we are unable to take your call at this time.  All of our tech support are gone for the day.  Please leave a message and a representative will call you back during regular business hours'
- 'I have never heard of our program software doing that before.  Are you sure you installed it correctly?'

Worst Excuses from Support Techs Gaming Video & Issues Computer

You would be surprised how often the problem is this simple!

How about the girl I work with who called for support because she couldn't get her new printer at home to work. (It wasn't me she called, she just told me the story after the fact.) It supported network connection via RJ45 (looks like modular phone connection, but bigger) or USB. She had the USB cable plugged in where the network cable would go. This one cracked me up. If you have ever seen a USB cable, you know it looks nothing like the modular connection of a phone or network cable. :<!--emo&lol:--><!--endemo-->

So, why do I write this? Because I am on the other end. People call me when they can't figure stuff out!

Edited: tenaheff on 16th Dec, 2003 - 10:03pm

Techs Support Excuses Worst

I hate the ones my ISP try to give me when the net is slow...
1. Are you sure your setiings are correct?
2. Anyone else uses your password?
3. Restart your computer and try again.
4. Everything is fine here.
5, We don't have enough complaints in yet to do anything about it.

Offtopic but, I am on that end as well... I get loads of Emails for things that are so simple. There are your genuine questions and concerns and then there are the lazy types who just do not want to read the help section and find out.

Techs Support Excuses Worst

The problem I've experienced numerous times is "the problem is always on your end and not my end" - And then a little while the problem gets fixed and they never admit to what they did to fix the problem.

Worst Excuses from Support Techs

Here is a funny technical support story. Here is a cool website where you can find more like these and also customer stories from a tech support perspective
https://rinkworks.com/stupid/

Worst Excuses Support Techs

Well. I had a girl call me with a problem once. I knew from the description that she needed to reboot her PC. When I told her this she said she had already done it three times. I went to her PC, rebooted it and the problem was fixed. She then said to me "Oh, I guess I should have tried that, huh?"!!!!!! What I like to call and ID ten 10 error (IDIOT) or PEBKAC (problem exists between keyboard and chair).

You get what you consider "stupid" responses from tech support because so often the people calling from tech support are like the one I described above. Even I sometimes suffer from this when I call tech support for some application we are running on my network. I spend the first 5 minutes trying to convince the techie on the other end of the phone that I, too, am a computer professional and have already ruled out the obvious!

Worst Excuses Support Techs Computer Issues & Video Gaming

Tenaheff, do you work in tech support, because that's what I do, mainly. I have had a lot of conversations where I know the person on the other end probably thought I was being demeaning because of my questions, but I have learned the hard way that if you dont get the basics out of the way, most times you miss the resolution to the problem.