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Consumer Vigilantes - Culture, Family, Travel, Consumer Reviews - Posted: 25th Mar, 2008 - 11:49pm
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Post Date: 25th Mar, 2008 - 11:49pm / Post ID: #
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Consumer Vigilantes
Consumer Vigilantes
Customers forced to sit on hold for 20 minutes at a time - just to cancel their Internet or phone service - are beginning to fight back against poor customer service. They are venting their frustration on the Web, some even destroying the companies' products on camera. David Kerley reports on the consumer revolution.
Ref. ABC Nightline
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TOPIC: Consumer Vigilantes