That was quick thinking but I think the main thing here is that person receiving the message also thought quickly too. She knew the customer and probably realized this was not like her. Someone else may have just ignored it as a prank.
International Level: Senior Politician / Political Participation: 173 17.3%
This is why its so important to remain calm in a crisis situation otherwise you can't think clearly enough to make decisions like this.
International Level: Junior Politician / Political Participation: 67 6.7%
I don't know that I would have been fast enough to think like that I might be too stuck worrying about my position than what I could do about it. Like the poster above mentioned, I'm one of those that panics.
International Level: Activist / Political Participation: 27 2.7%