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Overbooked Flights - Culture, Family, Travel, Consumer Reviews - Posted: 11th Apr, 2017 - 9:28pm
Posts: 16 - Views: 338
Should you give up your seat?
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Flights Overbooked
This is the power of the internet to let companies and big corporations know they can't just do whatever they want anytime they want:
QUOTE United Airlines CEO Oscar Munoz apologized for the forcible removal of a paying passenger from one of its flights and called the episode "Truly horrific."
Munoz pledged a full review by April 30 "To fix what's broken so this never happens again."
"I want you to know that we take full responsibility and we will work to make it right," Munoz said in a statement on Tuesday. "I promise you we will do better."
It was his third attempt to quell growing outrage after a passenger was removed, bloodied and screaming, from a flight that was to take off from Chicago for Louisville, Kentucky. United wanted to give seats to commuting crew members.
In his first statement, Munoz apologized for "Having to re-accommodate these customers." In his second statement, he described the passenger as "Disruptive and belligerent."
Munoz pledged a full review by April 30 "To fix what's broken so this never happens again."
"I want you to know that we take full responsibility and we will work to make it right," Munoz said in a statement on Tuesday. "I promise you we will do better."
It was his third attempt to quell growing outrage after a passenger was removed, bloodied and screaming, from a flight that was to take off from Chicago for Louisville, Kentucky. United wanted to give seats to commuting crew members.
In his first statement, Munoz apologized for "Having to re-accommodate these customers." In his second statement, he described the passenger as "Disruptive and belligerent."
This apology is not as potent because it was only done based on the public's outcry.
Post Date: 11th Apr, 2017 - 8:55pm / Post ID: #
Overbooked Flights Reviews Consumer & Travel Family Culture
Agreed and then only on the third try. The funny thing is this CEO was voted best CEO communicator and received an award just last year. The way they treated this man was truly horrific and the fact it was to accommodate four of their own "Had to get somewhere" vice the doctor who had to be somewhere makes it more so.
Post Date: 11th Apr, 2017 - 9:04pm / Post ID: #
Flights Overbooked
If some people had such a hard time with it then why did no one stand up and say they would let the Doctor stay on and give up their seats? Sounds like people thinking only for themselves again. I think the airlines need to stop over booking flights. IF the flight is full stop selling tickets on it. This is a practice that has been going on for quite some time.
Post Date: 11th Apr, 2017 - 9:22pm / Post ID: #
Flights Overbooked
Yes, it is a bad practice but the airlines use it because people often miss flights. So, they overbook so they are full as often as possible. That said, how they handled this is just plain wrong. As far as getting up, I think many of them were actually in shock that this was even happening.
TOPIC: Overbooked Flights