Social CRM
SEO Based Ideas
CRM is basically a contact list with information about the people you know how you know them, and how you have interacted with them. This list of contacts can include as friends, relatives, leads, prospects, or anything that helps you explain who that person is. In short, one can say that CRM is a relationship management tool, 'a data of people you know'.
Source: Internet-and-Businesses-Online:SEO